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Privacy & Data Safety

Account & Data Deletion

Instructions for deleting your Team Chords account and associated data

1. Overview

This page outlines how users of Team Chords (developed by Aebibtech) can request the permanent deletion of their account and all associated personal data.

We are committed to user privacy and provide clear, accessible options to erase your personal information whether you still have the application installed or have already removed it from your device.

2. Steps to Request Account Deletion

You can request account deletion using either of the following methods:

Option A: Delete from Within the Mobile App

If you have the Team Chords app installed on your device:

  1. Open the Team Chords application and sign in to your account.
  2. Tap on your Profile / Settings in the top navigation.
  3. Scroll down to the Account section.
  4. Tap Delete Account and follow the confirmation prompt.

Upon confirmation, your session is terminated immediately and account deletion is scheduled.

Option B: Request Deletion via Email (Web / Support Request)

If you have already uninstalled the app or are unable to sign in, you can submit a deletion request directly to our support team:

  1. Send an email to [email protected] from the email address registered with your Team Chords account.
  2. Use the subject line: "Account Deletion Request - Team Chords".
  3. In the email body, provide your registered full name and email address.

Our team will verify ownership of the account and process the deletion request. You will receive a confirmation email once the process is initiated.

3. Types of Data Deleted vs. Retained

Data That Is Permanently Deleted

  • Account & Identity: Your user profile, display name, registered email address, password hashes, and connected third-party auth tokens (e.g., Google Sign-In associations).
  • Personal Library Content: Private chord sheets, personal songs, custom keys, capo settings, personal notes, and private setlists created solely under your personal account.
  • Preferences & Sessions: Active login sessions, device tokens, and personalized app preferences.

Data That May Be Retained and Why

  • Shared Organization Content: If you were a member of a shared team or organization, songs and setlists shared with the organization library remain available so the organization's rehearsals and services are not disrupted. However, your personal identity and attribution are detached and anonymized.
  • Financial & Legal Records: Past transaction references (such as Google Play subscription order numbers) may be retained for the minimum statutory period required by tax, accounting, and consumer protection laws.

4. Data Retention Period

Upon receiving an account deletion request:

  • Your account is immediately deactivated and inaccessible.
  • All personal identifiers and private library data are permanently purged from active databases and secondary backup systems within 90 days.

5. Selective Data Deletion

We do not offer partial or selective account data deletion requests via external forms. If you wish to delete specific songs, setlists, or documents without deleting your entire account, you can do so at any time directly inside the Team Chords app by managing your library items.

6. Questions & Support

If you have any questions about this process or wish to inquire about your data, please contact:

Aebibtech — Team Chords Support
Email: [email protected]
Website: https://teamchords.com